Go beyond phone calls and let customer reach you via SMS, IM, Email, Chat or Social Media and manage the interactions in your customer preferred communication channels. With intelligent Skill-based Routing, Call Recording and extensive Real Time and Historical Reporting tools increase your operational productivity.
Go beyond phone calls and let customer reach you via SMS, IM, Email, Chat or Social Media and manage the interactions in your customer preferred communication channels. With intelligent Skill-based Routing, Call Recording and extensive Real Time and Historical Reporting tools increase your operational productivity.
Go beyond phone calls and let customer reach you via SMS, IM, Email, Chat or Social Media and manage the interactions in your customer preferred communication channels. With intelligent Skill-based Routing, Call Recording and extensive Real Time and Historical Reporting tools increase your operational productivity.
Go beyond phone calls and let customer reach you via SMS, IM, Email, Chat or Social Media and manage the interactions in your customer preferred communication channels. With intelligent Skill-based Routing, Call Recording and extensive Real Time and Historical Reporting tools increase your operational productivity.
bandwidth 
exceptional
Bandwidth Efficiency
Experience crisp, smooth video quality with resolutions up to 1080p/60fps, stellar bandwidth efficiency, and error resiliency with H.265 High Efficiency Video Coding (HEVC) and Scalable Video Coding (SVC).
Exceptional Video Quality
The Avaya Scopia® sets the standard for an exceptional conferencing experience, helping users feel like they are together in the same room with remote participants, where distance has disappeared. Simultaneous HD 1080p/60fps for live video and content and CD-quality, 20 kHz audio transform a simple video meeting into a true collaborative session as if local and remote participants are working together at the same table.
record your 
bring your own
Record Your Interactions
The power of meeting recording and multi-party conferencing is available for enabling team engagement far beyond the basics. Recording, and turning your real-time meeting into a valuable stored asset, is an important capability for note taking, meeting review, fiduciary, and educational needs. This capability requires only a USB disk or key.
Bring Your Own Device
This next generation powerful hardware and software combination supports media processing for advanced video conferencing room system devices and delivers high scalability and distributed processing for boardroom, desktop, and mobile deployment, and interoperates with any third party H.323 and SIP endpoints.
maintain business continuity
reduce travel expense
improve productivity (anytime, anywhere any device)
strengthen customer relationship
Businesses that want to differentiate themselves in today competitive global market environment must be able to provide superior service and high quality customer interactions.